I'm rather fed up with my website hosting company, Doteasy. I've had more email problems with them than I think I should have with a service I'm paying good money for.
For the last few months, I've noticed my emails are frequently getting flagged as spam. Now, when I'm selling something on ebay, there's an alternative way for the recipient to contact me (and let me know the problem), but it worries me that prospective clients may simply never be receiving my resumes.
I emailed Doteasy about the problem, and they basically told me that I should set up my email to go through my ISP's SMTP server. Excuse me? I'm paying you to provide me with email access... Now make it work!
I've been dealing with Doteasy for a couple of days now, and I haven't received a response since that initial one. In the meantime, I contacted MSN and AOL to find out whether my problem is because Doteasy's servers are blacklisted, or because my domain had a private registration. (I have since turned off the private registration, because both MSN and AOL's sites say that they will automatically block any email with a private registration.) MSN got back to me tonight with a message to give to my email provider. So, again, I am waiting on Doteasy to take the initiative and do their freaking job.
This might not be such an irritation for me if I hadn't have had the problem with Doteasy before. It used to be that my emails were bouncing back to me from Yahoo and Comcast email addresses. That problem was fixed, but only after several annoying months of difficulties communicating with clients.
My patience is wearing rather thin. Because my business is conducted primarily via email, I simply can't afford to have problems contacting people in that manner. So yesterday I started looking into alternative website hosting services. I found some that are less expensive than Doteasy, but realistically, that is not my first concern: I want (and need) my hosting company to be reliable.
Whether not I transfer my website will depend on how Doteasy handles the situation now that I've relayed MSN's customer service message to them. I'll keep you posted. If I have to transfer my website, hopefully it won't be down for very long.