Please scroll down for an update on this post.
My posts on Freelance Work Exchange (now GoFreelance.com) have always attracted a lot of hits -- I think at least one visitor every day comes via that post. Rob Palmer, the president of the company, has taken note of this in the past, as you can see in the comments from last year.
Apparently it's not working, as he has tried a different approach: Emailing me directly. I know exactly what he wants, and that is to talk me into removing my posts, which I'm not going to do because I feel the complaints are valid and that other writers deserve to have access to them. However, I am going to post his note here, voice my opinions, and give my readers new information with which to make their own opinions.
I noticed you published a blog entry regarding GoFreelance. I would appreciate the chance to discuss this with you, and to help clear up any issues regarding our site.
The issues we experienced with Craig's List were due to a rogue affiliate who was terminated as soon as we realized the problem. Any issues with cancellations can be dealt with by contact me directly - I will be happy to refund anyone who has had a less than satisfactory experience with our site.
Assuring you of our best intentions.
Well, first off, I couldn't help but notice that he misspelled my name. It's Katharine, not Katherine. While this happens a lot and I'm usually pretty understanding, when someone is making an appeal to me they had better mind their p's and q's -- or a's and e's, as the case may be!
It is also noteworthy that Rob claims anyone with cancellation issues should contact him directly -- but if you've read my previous posts and the complaints posted elsewhere on the internet, you'll know that a common problem is trying to figure out how to contact him directly. Other writers tell stories of getting the run-around from the help desk and being unable to pin down any direct contact information. For this reason, I responded to Rob with one simple question:
May I post your email address on my blog so that any of my readers with cancellation issues may contact you directly?
Katharine S. Leppert
I'll update this post when (or if) I receive a response.
Rob did indeed give me permission to post his email address. GoFreelance.com membership complaints can be forwarded directly to rob (at) gofreelance (dot) com.
If you contact him about a problem with your membership, I'd like to know how it turns out. Please comment on this post by clicking on the post title and scrolling down to the bottom of the post page, or email me directly.